The role
As Customer Success & Growth Manager you'll support clinics and hospitals that sign up for Caro, from the end of the sales process through full adoption and beyond. Your customers will depend on you to show them how Caro can solve their challenges around patient information and experience, and to guide their implementation of the product. You'll work with the co-founders to continually develop Caro to better fit the needs of customers and patients.
In this role you will be responsible to generate revenue by actively building and maintaining relationships with our (prospective) customers. In order to do so, you will be engaging with customers and building a thorough understanding of their strategies and ambitions.
Responsibilities
- Leverage and build out your network by researching, prospecting and qualifying new (prospective) customers
- Manage (post)sales activity through strong product knowledge, relationship-building, and project management
- Act as a trusted advisor for new customers by guiding them through implementation and ensuring retention, driving adoption and overall success
- Develop and optimize training programs including written and video collateral, and standardize interactions for each point in the journey
- Bring customers together with the product team to explore challenges and solutions
- Work closely with sales & marketing to build our our inbound marketing strategy
- Privacy and information security are central to everything Caro does - in this role you will handle personal healthcare information, and you will be provided with appropriate training
What skills do I need?
- University level thinking
- Fluent in Dutch & English, preferably one other language
- A customer driven focus and the ability to quickly pivot in a fast paced environment
- Experience building lasting relationships with customers and colleagues - with at least two years in a customer-facing organization
- Entrepreneurial and commercial mindset
- Experience in the medical domain is highly beneficial
- Project management experience / literacy is highly beneficial